FREQUENTLY ASKED QUESTIONS

…Or Things You May Have Wondered About

What is the main purpose of this website?

Our main purpose in life is rescuing dogs. For over 20 years, we have rescued numerous dogs in dire need; intentionally seeking out those that are unwanted, old, sick, abused, and about to be euthanized, because they need our help the most. We provide them with a warm and loving home, good food, comfortable bedding, toys and treats, and all necessary medical care for the remainder of their lives. Our mission is to provide these dogs with the best quality of life possible, even if it means we go without our own medication. Our dogs needs come first. Due to increasing veterinarian costs and a financial crisis of our own, I created this website and all the items for sale to help pay for their care. Please view the Our Dogs page to see some of the beautiful souls we’ve helped. We love our furry family members!

How Are Orders Shipped?

At this time, all orders are shipped using the United States Postal Service (USPS). A tracking number is provided on all shipments.

Orders for 1 to 8 items are shipped via First-Class Mail service. Orders totaling $50 or more before sales tax or have the $8.50 flat fee selected are shipped via USPS Priority Mail Service.

How Soon Are Orders Shipped?

Orders are shipped within 48 hours after payment has cleared PayPal. Payment approval, which only takes a few hours, is required for an order to be shipped. Approved orders placed between Monday and Friday will be shipped the next mail business day, which includes Saturday. Approved orders placed Saturday, Sunday, or on a holiday will be shipped the next mail business day.

How are shipping costs calculated?

All the items I sell are lightweight (weighing ounces, not pounds), are close in weight to each other, and most are able to ship via USPS First Class Mail. I have weighed a variety of item type and quantity combinations and calculated tiered shipping rates that are close to actual postage costs. All shipping options available based on the quantity and dollar amount of the items in your shopping card will appear for you to choose.

The shipping charges per number of items purchased are as follows:

1 to 2 items ship for $3.25.    3 to 4 items ship for $4.75.    5 to 6 items ship for $6.25.   7 to 8 items ship for $7.75.  Orders of 9 or more items ship for $8.50.

Any order totaling $50 or more before sales tax ships free within the 48 contiguous United States. Sales tax is charged only on orders shipping within Massachusetts.

If you wish to expedite the shipping process and receive your order sooner, I also offer a flat fee of $9.00 to ship any order under $50 within the 48 contiguous the United States, regardless of the number of items purchased. This option ships via USPS Priority Mail Service.

What Is The Return Policy?

Items may be returned for a refund within 30 days. If you wish to return an item, please send me a message in advance from the Contact Me page. Items must be returned in the same or similar packaging in which it was shipped to ensure it arrives intact. Credit will be issued upon receipt of the returned item. Thank you for your cooperation.

A Few Words About Glass Pendants…

The lampwork glass pendants are hand crafted individually by artists. The one you receive can look slightly different from the one in the photo. This is not a mistake or a defect. It is a natural difference resulting from the process by which the glass pendant is made. It also makes each piece slightly unique. Thank you for your understanding.

Why must I pay through PayPal? Why don’t you accept major credit cards directly?

In order for any merchant to accept any major credit card, they must have a contract agreement with that credit card company. Accepting more than one card is costly, as their fees vary. It also requires extra work for one person to reconcile each account every month. That is why I chose to only accept payment through PayPal at this time. PayPal charges me a fee for this service, but it is well worth it. It is just as safe as paying any other online merchant and there is no fee charged to the customer for this transaction. Thank you very much for your understanding.

What is the Privacy Policy of this Website?

To learn how we use your data, please click on our Privacy Policy page. Thank you.

Please shop with confidence and know your information is protected.

Still Have A Question?

If you have a question about anything on my website, and it wasn’t answered above, please send me a message from the Contact Me option on the top menu bar and I will respond as quickly as possible. Thank you for visiting my little shop of handcrafted items!

SAMANTHA BEACH CREATIONS  P. O, BOX 973, NORTON, MA 02766

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